Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer you a full refund or exchange.
To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
Certain products cannot be returned, including:
• Custom-cut stone materials
• Installed or altered stone products
• Gift cards
• Downloadable digital products
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Partial Refunds
In certain cases, only partial refunds may be granted:
• Any item not in its original condition, is damaged, or missing parts not due to our error.
• Any item returned more than 30 days after delivery.
Refund Process
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed, and a credit will be applied to your original payment method within a certain timeframe.
Late or Missing Refunds
If you haven’t received your refund yet:
1. Check your bank account.
2. Contact your credit card company – processing times vary.
3. Contact your bank – refunds may take time to be officially posted.
4. If you still haven’t received your refund, please contact us at {email address}.
Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. To request an exchange, email us at {email address} and send your item to {physical address}.
Gifts
• If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
• If the item was not marked as a gift, the refund will be sent to the original purchaser.
Shipping Returns
To return your product, mail it to: {physical address}.
• Return shipping costs are the buyer’s responsibility and are non-refundable.
• If a refund is issued, the return shipping cost will be deducted from your refund.
• For high-value returns, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Need Help?
For any questions regarding refunds and returns, contact us at {email address}.
