General Shipping Information
At The Stone Park, we ensure that your natural stone products are delivered efficiently and securely. We work with trusted freight carriers to provide safe and reliable transportation of our products.
• All shipping costs are determined by the freight carriers we collaborate with.
• Prices are based on factors such as weight, size, and destination of the order.
• We handle all necessary logistics, negotiations, and arrangements on your behalf to ensure smooth delivery.
- Delivery Options
We offer warehouse pickup and coordinated freight shipping:
• Warehouse Pickup (Depot Delivery):
• Customers can arrange their own pickup from our designated warehouse locations.
• Pickup appointments must be scheduled in advance.
• Freight Shipping via Our Partner Carriers:
• We coordinate directly with our shipping partners to arrange delivery.
• Freight charges are calculated by the carrier and will be provided before shipping.
• Deliveries are made to commercial and residential addresses as per the carrier’s service terms.
- Shipping Costs & Payment
• Shipping rates are set by the freight carrier, not by The Stone Park.
• Customers will receive a shipping quote before finalizing their order.
• The cost of shipping must be paid before dispatch. - Transit Times & Delivery Schedule
• Delivery times vary based on destination, product weight, and carrier availability.
• Standard shipping times range from 5-14 business days, depending on the location.
• We will provide an estimated delivery timeframe once the shipment is booked. - Tracking & Communication
• Once your order is shipped, we will provide you with a tracking number (if available from the carrier).
• Our team will remain in contact with the carrier to ensure a smooth and timely delivery. - Shipping Liability & Damage Claims
• Once the product leaves our warehouse, it is under the responsibility of the shipping carrier.
• We take all necessary precautions to ensure the safe handling of our products before shipping.
• In case of any damage or loss during transit, claims must be filed with the shipping carrier.
• We will assist in communication with the carrier but are not liable for shipping damages. - International Shipping
• Currently, we ship within the United States.
• For international orders, customers must arrange their own logistics, or we can provide referral assistance to our partnered international freight providers. - Contact Us
For any questions regarding shipping or delivery, please contact us:
📍 Address: 831 NW 21st St, Miami, FL 33127-4625 USA
📞 Phone: +1 (888) 88-CDW-88
📧 Email: {your email}
We are committed to providing a seamless shipping experience and ensuring your order arrives safely and efficiently.
